Frequently Asked Questions
Everything you need to know about bringing five-star luxury home.
What makes Hotel Collection products different from standard bedding?
Our products are engineered to meet the rigorous standards of world-class resorts, featuring higher thread counts, long-staple cotton, and specialized weaving techniques that ensure both extreme softness and long-term durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your luxury essentials sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund or exchange.
How should I care for my luxury linens to ensure they last?
We recommend machine washing in cold water on a gentle cycle with a mild detergent. Avoid bleach and fabric softeners, and tumble dry on low heat to maintain the integrity of the fibers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and order weight.
Are your fragrance oils safe to use around pets?
Our scent collections are formulated with high-quality ingredients; however, we always recommend consulting with your veterinarian and using our diffusers in well-ventilated areas around sensitive pets.